Treleavens ice cream and sorbets are sold directly to catering and hospitality customers; however the previous website was created with the end consumer in mind.
Our initial strategy work identified the need to shift from a consumer-facing website to a trade-focused approach.
The messaging on the existing website was confusing to both the trade and consumers, which ultimately lead to fewer trade enquiries – and resulting revenue – and an influx of unfulfillable requests from the general public.
Working closely with the managing director, we created a website that would primarily benefit the trade whilst not alienating the consumer audience.
For trade, we identified three different types of customer (chefs, retail and ice cream parlours) and created content specific to each group, where details about the different types and size of ice cream available to them, a relevant case study, recipe ideas, and details of how to become a stockist, were included.
For consumers, we highlighted the brand’s provenance via pages like ‘our story’, whilst pointing them to a third-party supplier where they could buy the ice cream.
We established a clear scope of work for the project. This included:
The below steps were followed to carry out the build and launch of the new Treleavens website, alongside the creation of site-wide content.
Structuring content in order of importance, taking into account factors such as SEO and user experience, making sure that key information was easily discoverable by busy stockists.
Providing a suggested content structure for each page type.
Ensuring that the visual elements of the site aligned with the overarching Treleavens brand, based on a logo designed by another agency.
Carrying out development of the site, sending on live links for feedback by the client and additional functionality requests.
Thorough testing of each site, carrying out any bug fixes before launch.
When the website was live, we continued to offer support to the client by:
In line with the brief, we created a custom website that primarily catered for the trade, providing Treleavens’ potential B2B customers with a platform to easily assess the options available to them.
Although not the priority, consumers are also catered for with content surrounding the brand’s provenance, and clear signposting to stockists to support Treleavens’ B2B customers.
Since launch, stockist enquiries have increased dramatically, and there is less confusion about the brand’s B2C offering.